At BLUEBERRY MOON STUDIO LTD., accessible from blueberrymoonstudio.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by BLUEBERRY MOON STUDIO LTD. and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in BLUEBERRY MOON STUDIO LTD. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, address, email address, medical conditions, and telephone number.

 

 

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website

• Improve, personalize, and expand our website

• Understand and analyse how you use our website

• Develop new products, services, features, and functionality

• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

• Send you emails

• Find and prevent fraud

 

Log Files

BLUEBERRY MOON STUDIO LTD. follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

 

Cookies and Web Beacons

Like any other website, BLUEBERRY MOON STUDIO LTD. uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customising our web page content based on visitors’ browser type and/or other information. Declining the use of cookies may prevent you from using certain features on this website and/ or receiving products by email if you have opted in or via a website header.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

 

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

Paypal payment gateways offered by Wix.com used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. Payments are processed through Square POS System where they collect Customer Data to process transaction onsite or online. For full information in regards to this process or to opt out please click HERE

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

As per the above description about purpose and information sharing, we use Google Maps and Google My Business which operate under the terms: https://policies.google.com/privacy 

 

 

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of BLUEBERRY MOON STUDIO LTD.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on BLUEBERRY MOON STUDIO LTD., which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalise the advertising content that you see on websites that you visit.

Note that BLUEBERRY MOON STUDIO LTD. has no access to or control over these cookies that are used by third-party advertisers.

 

Third Party Privacy Policies

BLUEBERRY MOON STUDIO LTD.’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

 

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

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1. This policy sets out the returns policy for goods or services purchased through the online store operated by BLUEBERRY MOON STUDIO LTD.

2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging where possible.

3. Some types of goods are exempt from being returned for a refund where they are perishable (e.g. food, flowers, newspapers, magazines) or where they are intimate or sanitary goods (like underwear), or where they are hazardous materials or flammable liquids or gases.

4. Other types of services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g. a downloadable software product) or a gift card or gift wrapping service, custom made goods that have been signed off by a client and inspected prior printing. 

5. Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund or exchange of the original purchase price for the goods you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us. Personalised or Custom made items, worn, washed or used items cannot be returned unless faulty from a manufacturing process. Items must be returned in their original packaging where possible. 

6.  Our standard returns policy entitles you to a full refund of the purchase price if you change your mind (i.e. the goods provided are faulty or were not described properly) within 14 working days.

7. If the item you purchased was faulty, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction. Faulty items must be reported within 14 days and are accepted up to 28 days after the delivery date. 

8. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item and we will provide you with the return details. To obtain a refund for a non-physical product please see CUSTOM MADE PRODUCTS below.

9. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, We aim to refund within 14 days from when we receive the item that is confirmed faulty on inspection. 

10. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account. 

11. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).

12. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.

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CUSTOM MADE PRODUCTS

13. From initiating design, concept, supplier sourcing and printing; service must be agreed by the Client via proofing of artwork. A 50% deposit is required once the artwork has been approved and services agreed between both parties. 

14. Title or ownership in the goods supplied by BLUEBERRY MOON STUDIO LTD. to the client shall not pass to the client until such time as full payment has been received, full payment being the receipt of cleared funds in respect of the whole order relating to the goods supplied.

15. In the event of the customer wishing to change the design, artwork or other aspect of the order such request must be given by the client to us in writing. We will use our best endeavours to make the changes in accordance with this request but must reserve the right to charge the client the additional cost of any such changes arising out of this request and will notify the client of the costs at the time of the request or as soon as possible. 

16. If, for an reason, BLUEBERRY MOON STUDIO LTD. foresee and extended lead time on said product, we will discuss with the client if we need to amend the initial delivery time frame should any changes to an order be required. Orders requiring new artwork will not be started until artwork is signed by client.

17. Whether we accept a return of custom made goods is entirely at our own discretion excepting where the return of goods is as a result of the failure on the part of BLUEBERRY MOON STUDIO LTD. to supply the relevant goods in accordance with the order. Goods cannot be returned if additional, individual design or embroidery work has been effected on such goods and/or the client has used the goods and/or itself added the design or embroidery work.

18. These terms and conditions are unless otherwise agreed deemed to apply to all orders and contract arrangements entered into between BLUEBERRY MOON STUDIO LTD. and the client/customer including repeat or fresh orders from the client/customer.

19. For the avoidance of doubt if these should be any dispute under these terms and conditions or the contract between BLUEBERRY MOON STUDIO LTD. and the customer/client then such dispute shall be dealt with under Northern Irish law.

20. These terms and conditions do not in any way remove, restrict, hinder or take away from the customer any of their statutory rights.

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